SQL Connector

SQL Connector

Display customer data from your SQL database.

SQL Connector Video

SQL Connector loads customer data from your SQL database and displays it in the sidebar next to the ticket. It loads fresh data whenever an agent opens a ticket in Zendesk.

Getting started

For the SQL Connector app you need a FactBranch account to set up the database connection.

First create an account at factbranch.com and connect your database. Or schedule a 15-minute demo.

  • Test and roll out SQL Connector within minutes
  • Include links, buttons and HTML-templates
  • Query by email address, phone number or custom field
  • 14-day free trial.

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Compatible databases

  • PostgreSQL
  • MySQL / MariaDB
  • Microsoft SQL Server
  • Amazon Aurora & Redshift

Email, phone number, custom field ...

By default SQL Connector searches by email address or phone number. If you store an ID in a custom field in Zendesk, you can also use the custom field to look up customer data.

... and extracted from the ticket text

If the customer ID or order number are buried somewhere inside the ticket text, SQL Connector can extract these numbers from the ticket and use them to get the customer information.

Need help?

We're proud of our support. You will always directly talk or write with an engineer who knows the insides of the app and can help you right away. Get in touch now via support@factbranch.com.

Installing SQL Connector for Zendesk

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You can connect the FactBranch SQL Connector app to different database engines like PostgreSQL, MySQL, MariaDB, Microsoft SQL Server, Amazon Aurora or Redshift.

FactBranch and the SQL Connector app are fully GDPR compliant. Your privacy is critically important to us. Learn more on our GDPR-page.

App Details

  • Author: FactBranch
  • Price: Free
  • Support: Email / Website
  • Version:2.3
  • This is an app. It will install right into your Zendesk Support account.

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