Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).
With this amazing new integration, customers can get a special phone number from SuperReceptionist integrated with their Zendesk account. When customers call in, support teams can welcome them with a customized message, inviting them to submit a support ticket. If customers call in during business hours, they can even be directed to a live support agent automatically. Agents can greet customer with his name and also be aware of previous conversations and choose to link the calls to previous tickets or create new ones. Once the call is completed, SuperReceptionist automatically creates a support ticket on behalf of the customer, with a link to the call records. What's more, agents can even make calls right from the Zendesk account!!
To find out how to set up this integration, please view the instructions here.