Survey

Survey

Superboost your customer satisfaction surveys with NPS

(14)
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$50.00 per account, per month

Watch the Survey app video

Ask your customers for a 0-10 score instead of the normal good or bad question.

  • Get more granular satisfaction data without compromising the response rate.
  • Ask an optional *NPS® question on the landing page.
  • View reports and drill down into the response detail and go directly to the ticket.
  • Easy to set up, just replace the survey placeholder in your trigger or automation.
  • Customize the landing pages for each of your brands.
  • Translate or customize the wording of the survey landing page in any language.

All our apps are GDPR compliant. The survey app does not store personally identifiable data of your customers. more info

*Net Promoter® and NPS® are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.

Built by SweetHawk. 14 day free trial included. Free for sandbox accounts.

Once installed, follow the prompt to authorize use of the Zendesk API.

Setup could not be simpler. If you are already using the standard Zendesk customer satisfaction survey to the new 0-10 style survey is to replace {{satisfaction.ratingsection}} with {{dc.surveyapp_snippet}} in your trigger or automation. The survey app is compatible with Zendesk's satisfaction surveys but this is not a requirement.

To activate your 14 day free trial, install the app and enter your payment information. We won't charge your card until the end of your trial.

App Details

  • Author: SweetHawk
  • Support: Email / Website
  • Version:1.6
  • This is an app. It will install right into your Zendesk Support account.

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