SwiftMsg recommends the best macros for each of your tickets. Making your agents more efficient, especially with repetitive requests.
- Roll out SwiftMsg within a few hours.
- Macro recommendations improve over time.
- 14-day free trial.
How it works
SwiftMsg uses powerful neural networks to pick the best macros for your reply. It makes recommendations from day one and learns from your selections over time to improve constantly.
- Searches through hundreds of macros
- Multi-language support
- Use all features of your existing Zendesk macros
Privacy is built right into the core of SwiftMsg. If you're subject to the GDPR you can manage settings like the retention period in your SwiftMsg account.
We're proud of our support. You will always directly talk or write with an engineer who knows the insides of the app and can help you right away. Get in touch now via firstname.lastname@example.org.
Installing SwiftMsg for Zendesk
- Create an account at swiftmsg.com.
- Connect SwiftMsg to your Zendesk account.
- Install the SwiftMsg Zendesk app.
- Email email@example.com if you need help.
SwiftMsg recommends macros for tickets. Automate parts of the response process. SwiftMsg matches macros with the request and shows the agent a nice UI to search for and select a macro. The system learns automatically about the context in which macros are used, providing even better automation over time. SwiftMsg helps you to comply with GDPR and lets you manage data retention periods.