Recommends the best macros for your tickets

SwiftMsg Video

SwiftMsg recommends the best macros for each of your tickets. Making your agents more efficient, especially with repetitive requests.

Getting started

Create an account at swiftmsg.com and follow the setup instructions. Or schedule a 15 minute demo.

  • Roll out SwiftMsg within a few hours.
  • Macro recommendations improve over time.
  • 14-day free trial.

Sign up now

How it works

SwiftMsg uses powerful neural networks to pick the best macros for your reply. It makes recommendations from day one and learns from your selections over time to improve constantly.

  • Searches through hundreds of macros
  • Multi-language support
  • Use all features of your existing Zendesk macros

Privacy is built right into the core of SwiftMsg. If you're subject to the GDPR you can manage settings like the retention period in your SwiftMsg account.

Need help?

We're proud of our support. You will always directly talk or write with an engineer who knows the insides of the app and can help you right away. Get in touch now via support@swiftmsg.com.

Installing SwiftMsg for Zendesk

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SwiftMsg recommends macros for tickets. Automate parts of the response process. SwiftMsg matches macros with the request and shows the agent a nice UI to search for and select a macro. The system learns automatically about the context in which macros are used, providing even better automation over time. SwiftMsg helps you to comply with GDPR and lets you manage data retention periods.

App Details

  • Author: SwiftMsg
  • Price: Free
  • Support: Email / Website
  • Version:2.1
  • This is an app. It will install right into your Zendesk Support account.

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