IMPORTANT: This CTI is for Callbar App. If you are using Callbar Chrome App or using Callbar in ChromeOS please refer to 'Talkdesk CTI Connector for Callbar ChromeOS'.
Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing).
FOR ADMINS ONLY: Download this app to add Zendesk screen pop and click-to-call functionality to the Callbar CTI. For more detailed instructions, please review the “How to Install” tab.
The Callbar CTI is Talkdesk’s phone application for users of the Zendesk integration. This lightweight app incorporates comprehensive calling functionality into Zendesk. With the Callbar CTI, agents are able to make and receive calls straight from their desktop, effectively eliminating the need to search through multiple tabs to locate a dialpad. This means never losing sight of an important call again!
Best of all, the Callbar CTI is seamlessly integrated with Zendesk. Calls that are handled with the Callbar are logged in Zendesk and agents can initiate calls from any phone number in Zendesk with the click-to-call functionality provided by the Callbar CTI connector.
Talkdesk Callbar Features
- Sleek, beautiful design
- Click-to-call with any phone number in Zendesk
- Screen pops of Zendesk records
- Call & note logging to Zendesk tickets
- At-a-glance caller information including name, phone number, ring group and wait time
- Customizable outbound caller ID
NOTE: You must have a Talkdesk account for the Callbar CTI to function properly. To get started with a free trial, visit www.talkdesk.com/zendesk.
Please for installation steps refer to: https://support.talkdesk.com/hc/en-us/articles/115003333843