Start a new era in your customer support with Telegram messaging app integrated into your Zendesk. Imagine your clients just take a picture of what’s wrong and a support ticket is created in a few seconds.
Telegramer supports all Telegram media, images, stickers and file transfers.
Free 30 days trial. If you want to have extended trial, contact us directly.
If you have any issues or feature requests, please Contact us via Telegram . We are constantly improving the bot, so expect new features soon.
First, install Telegramer app.
Then, create your bot using @BotFather - you will get a token. Alternatively just use the token from your existing telegram bot.
- Go to your Zendesk admin page -> Channel Integrations
- Click on Telegramer -> Accounts tab -> Add account
- Paste your Bot Token into Telegram bot token field
- (optionally) Enter a greeting. Telegramer will send it to your clients when they initiate the chat
- (optionally) Check «Enter e-mail address» checkbox if you want your bot to ask for e-mail address before ticket is created in Zendesk
- (optionally) Check Enter Phone Number if you want your bot to require client to enter phone number before ticket goes into Zendesk
- Press Save