Support your customers via Telegram.

Engage with you Telegram users via Zendesk Support. Unleash the full Zendesk power - use macros, triggers and ticket assignments the same way you used to work with e-mails.

First two weeks are free, try it!

Watch demo here

Find out more details and videos on our website


  • Get video, images, locations, contacts and files.
  • Send files back to Telegram users
  • Connect multiple Telegram bots.
  • Add tags to connected Telegram bots.
  • Add bots into group chats
  • No more follow up tickets


Please contact us if you have any issues.

You can report bugs and request new features in our Help Center

First, install Telegramer app.

Then, create your bot using @BotFather you will get a token. Alternatively just use the token from your existing telegram bot.

In Zendesk:

  • Go to your Zendesk admin page -> Channel Integrations.
  • Click on Telegramer -> Accounts tab -> Add account.
  • Paste your Bot Token into Telegram bot token field.
  • Press Save.

App Details

  • Author: Ontec
  • Price: Free 14-day trial, then $14.99 per month
  • Support: Email / Website
  • Version:2.1
  • This is an app. It will install right into your Zendesk Support account.

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