Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).
The TELUS Business Connect Cloud App for Zendesk provides seamless integration between Zendesk and your TELUS Business Connect services to enable improved customer retention, greater agent productivity, and advanced business processes.
It offers these features:
Complete cloud-based app
- Use your browser on any platform (Windows®, Mac®); no software installation is needed.
- Make or receive calls through the TELUS Business Connect phone system, directly from your account within Zendesk.
Increased call efficiency
- With simple click-to-dial from within Zendesk, you can spend more time servicing clients and less time dialing.
- Save time by eliminating misdials.
Enhanced customer interaction
- Incoming callers are instantly matched to existing client records, which are automatically displayed.
- Tickets are created automatically when a call arrives.
- Sign in as an administrator to your Zendesk, then click the Admin icon in the navigation bar.
- Under Apps, select Marketplace, then find the TELUS Business Connect app and click the tile.
- On the TELUS Business Connect app page, click Install in the upper-right corner. You will be presented with a web page.
- The ensuing page requires you to fill in a URL. The URL should point to your Zendesk domain.
- Click Continue. The app installs to your Zendesk account.
- Refresh your Zendesk login session. The TELUS Business Connect app icon shows at the top right hand corner.
- Click the TELUS Business Connect app icon. The TELUS Business Connect login screen opens.
- Enter your TELUS Business Connect Account and your TELUS Business Connect password.