Tenfold Contact Center

Tenfold Contact Center

CTI for Sales & Contact Center - Improve Customer Experience & Productivity

Available only to agents with “Talk - Partner Edition” seats (see https://www.zendesk.com/talk/pricing/).

Tenfold Next Generation CTI integrates with Zendesk. By connecting your phone system to Zendesk, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations.

Key features:

Click-to-dial - Dial out by clicking on any number within your browser or Zendesk. Click-to-dial eliminates manual dialing and speeds up outbound calling; with support for international country codes and formats.

Local Presence Dialing - Increase connect rates by presenting a local number on caller IDs.

Screen Pops & Unified Customer Profile - Immediately recognize customers with a call popup that shows relevant customer information from Zendesk for both outbound and inbound calls.

Call Notes & Dispositions - Take notes and log call outcomes right on the popup.

Automatic Call Logging - Automatically capture and log all call data to Zendesk, eliminating manual input and improving Zendesk adoption.

Natural Language Processing - Automatically transform notes like “follow-up next week” into actionable tasks.

@mention Task Creation and Notifications - Tag your teammates and create tasks intuitively by using @mention right in the call notes.

Benefits:

Easy implementation - Tenfold works with Zendesk seamlessly so you immediately benefit without the need to change your current IT infrastructure.

Increase productivity - Eliminate inefficient tasks that plague many client-facing teams. With Tenfold, sales, support and service teams use their time to focus on customers and prospects instead of spending a chunk of their day performing administrative tasks.

Great customer experience - Tenfold arms your sales, support and service teams with contextual customer information for each call so they can provide the best customer experience.

Make better business decisions - Make the most informed business decisions as Tenfold logs all call data into Zendesk, increasing data integrity and data volume without needing to rely on personnel to manually log the details of each customer interaction.

You can find out more on how to set up Tenfold and Zendesk here

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