Ticket Field Manager

Ticket Field Manager

Allow an admin to configure ticket fields to be required, hidden, or made read-only.


The Ticket Field Manager app enables an administrator to quickly hide, require, or make read-only certain ticket fields in the agent interface.

Some of the fields available include:

  • requester
  • assignee
  • collaborator
  • sharedWith
  • status
  • ticket_form_id (the ticket form dropdown)
  • tags
  • type
  • priority
  • problem
  • custom_field_ID (e.g. custom_field_1234)

By enabling this app, you agree to the Built by Zendesk Terms of Use.

Install the Ticket Field Manager app. Then, configure the settings to specify which fields should be hidden, made read-only, and required.

App Details

  • Author: Zendesk
  • Price: Free
  • Support: Email / Website
  • Version:2.2.0
  • This is an app. It will install right into your Zendesk Support account.

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