The Ticket Mentions app completes the built-in mentions functionality in Zendesk Support by letting agents get notified of mentions and Cc’s inside Zendesk, and also letting agents see a list of all unread CC’s.
With the Ticket Mentions app you no longer have to leave Zendesk to look in your e-mail inbox for CC-notifications, and which tickets you are CC’ed and '@mentioned' on, only to then have to go back into Zendesk to view the ticket. This now takes place right from inside your Zendesk Support!
Your agents can easily customize the Ticket Mentions app to show which ticket statuses they want to get notified of.
We love feedback, so head over to our community and give us your words on the app!
Install it and #beawesome!