Ticket Metrics

Sidebar ticket metrics for agents.

App ScreenshotApp ScreenshotApp Screenshot

A streamlined and user friendly app which shows 4 ticket metrics in the sidebar:

  1. First Reply Time
  2. Total Requester Wait Time
  3. Agent Replies
  4. Reopens

App details

  • Author: Andrey
  • Price: Free
  • Support: Email
  • Version: 1.0

This is an app. It will install right into your Zendesk Support account.


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