Using it gives you a performance preview based on historical data of resolved tickets and considering a threshold you adjust.
Streamline ticket workflows. Each ticket, right agent, perfect match.
Save time, money and customers. Shorten response and resolution time with the help of AI-based routing.
Choose the threshold setup that works best for your company. Minimize the number of unassigned tickets or assignment mismatch.
How it works?
Incoming support tickets are analysed in the near real-time. Using historical tickets AI model calculates the probability of domain expertise for every support agent and new tickets get assigned to the best agent based on chosen configuration settings.
On top of that, tickets can get delegated if the agent isn’t available or left unassigned if the model confidence is below the desired threshold.
Speed-up ticket lifecycle. Reduce customer support workload.
Get started with ticketflip.ai today with a free trial!
ticketflip.ai currently supports the English language. Support for other languages is coming in new versions. Want your language to be available as soon as possible? Feel free to contact us!
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- Install ticketflip.ai from the marketplace
- Click on the ticketflip.ai application in the main navigation bar
- Grant access to OAuth client so ticketflip.ai can get information about your agents and resolved tickets
- Train your first model
- Customise performance of your newly created model using the ticketflip.ai dashboard
- Activate your model in production to automatically assign tickets based on the settings you have chosen
- Consider periodically retraining your models as the new data comes in (once every couple of months), the new model will be in the Latest model tab so you can customize its settings before activating it in production.