Working with Zendesk tool is already a fascinating thing however every user has a different requirement. If a customer is from different geographical location and agent from different, we normally face inconvenience while converting the time as per user and agents feasibility. Hence introduce 'Time Zone Converter' app which will solve the hectic problem by converting user's time with agent time and vice versa. Once it is done, agent can schedule the call using Zendesk core component to remind the agent for the callback in future as per their choices. By this, agent can easily reach to the customer when they want. As of now, we are providing 7 days of free trial. Once the trial period is over, this app may not work. When the application is loaded into the Zendesk portal, you can simply calculate your 'Date and Time' in comparison to customer's 'Date and Time' and vice versa and when it is done, you can hit on 'Schedule' button to make a reminder to get back to this customer in future.
When you hit on 'Schedule' button, it changes the ticket type to the task which works on the future Date. When the Time comes, User and customer will be notified an hour ago.
Since we are using Zendesk core components, we are restricted, a reminder will not be received or sent exactly an hour ago however this is for sure that it will be received within an hour. For example, if you are setting a reminder at 02:00 PM, you will receive an email between 01:00 PM to 02:00 PM.
Sign in to your Zendesk account, select the Admin icon from the bottom left corner of your screen.
Go to the Marketplace icon under Apps.
Use the search bar at the far right end to search for the Time Zone Converter app.
On the Time Zone Converter app page, click the Install App button in the upper right corner.
Click on install button to install the 'TimeZone converter' app.
Then the app will be loaded on the right side of Zendesk support Window.
Now to use this app, you need to open any ticket and the user's and agent's Time will be visible together along with their names.
If you want to convert or calculate one's timezone with respect to another one, you simply can choose the 'Date and Time' in one field and other will be changed automatically.
Once you are satisfied with the options, hit on schedule button to set a reminder for future.