TimeLog

TimeLog

Bring TimeLog project into Zendesk

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With this app you can register time on your TimeLog projects and phases directly from Zendesk as you are working on a ticket. The app requires a TimeLog account. For more information about Timelog, go to http://www.timelog.com. When working on a ticket, start by select a TimeLog customer in the app. Then click the Project tab anad select the project and phase that is related to the ticket you are current working on. Now you can enter the time you have spent on the ticket together with a comment about what you have been working on. When you update the ticket, your time registration will automatically be sent to TimeLog. Additional you have the option to allocate the assignee of the Zendesk ticket to the project and phase in TimeLog. When you set the assignee on the ticket, a text and an option will appear in the project tab if the assignee is not allocated to the project and phase in TimeLog. Check the option and press save to allocate the assignee in TimeLog. In the app settings, you can also check the option “Require time registration on send ticket”. This will block Zendesk agents from sending a response to a ticket if no time registration is entered in the app. You can use a Zendesk group as a admin group for the app, to control which agents you allow to change customer, project, phase and create allocations in the app. If you set a 'Zendesk app admin group' in the app settings, only members of this group will be able to enter the Customer and Project tab. All agent will still be able to register time spent on ticket in the app.

After you have installed the app, enter your TimeLog account information in the app settings. Enter the name of your Timelog account and a username and password that the app will use for accessing the TimeLog API. We highly recommend that you create a dedeicated service user in TimeLog with full access and use this user for the app. After entering the TimeLog information in the app settings, you are ready to use the app.

App Details

  • Author: Nicolaj Hedeager Larsen
  • Price: $750.00 once off payment
  • Support: Email / Website
  • Version:2.2.1
  • This is an app. It will install right into your Zendesk Support account.

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