Traitly helps make your agents up to 3x more productive by eliminating the need to switch between tabs or ask a colleague. The Traitly app enables your customer-facing teams to search across all your knowledge platforms directly from the Zendesk ticket view.
- Search and preview past Zendesk tickets and articles, Jira issues, past Slack conversations, Google Drive and Confluence docs, and much more.
- The app lives within your Zendesk ticket view and can be fully set up within minutes.
- Utilize the power of AI with suggested answers, while maintaining the flexibility to filter between platforms - because sometimes you know best.
You can also use the full-screen app from Traitly for a richer search experience.
If your team is ready to become more productive, sign up for your free 14-day trial at https://traitly.io/zendesk.
To get started with the Traitly app for Zendesk follow these steps:
- Install the app from the Zendesk App Directory listing page.
- Click Install and the Traitly app should then be available within your Zendesk ticket view.
- Click here to create a Traitly account (if you don't already have one)
- Once you have signed up (or logged in) to Traitly, follow the steps shown from this Traitly help centre article.