Hassle Free, Accurate and Human Translations for a Globally Connected World, Integrated Inside Zendesk
Businesses use Zendesk to build and deliver amazing customer experiences. But, what if your customers demand engagement in a language that your customer agents don’t understand? Don’t worry! Translate By Humans app for Zendesk has got your back. We have done amazing translation work for clients like Google, Gulfstream, Nike, Vogue, Autodesk, Deloitte and others and bring this expertise and experience to our translation app for Zendesk.
Translate By Humans brings your dreams of growing in new markets to life by delivering high quality translations of customer support tickets in any language directly from the Zendesk user interface.
Customer Support Localization is a Breeze with Translate By Humans for Zendesk
Multilingual Customer Support - Receive and Reply to Customer Support Messages in 40+ Languages
- Your customers send messages in a language they understand.
- Machine translation translates message automatically to a language your customer agent understands.
- Customer agent writes reply and sends it to a professional translator assigned by Translate By Humans to your project.
- Translator translates message into the target customers’ language and sends back to the agent.
- Agent sends this message to the customer.
Result – Improved customer trust, business reputation, and business growth.
Benefits of using Translate By Humans for Zendesk
Reply in your customer’s language : Your customers should know you care about their needs. With Translate By Humans app for Zendesk, your customers will receive an answer to their support query in their own language.
A Local Business can have Global Reach : Imagine you are a business, based in UK, but want to serve customers in over 15 countries and each country speaks a different language. Translate By Humans offers an effective solution.
Affordable Pricing : Our competitive pricing model makes sure that all businesses can get the benefit of high-quality translations, irrespective of their budget, scope or scale.
Scalable Model : Your search for translation services that keep pace with business growth ends at Translate By Humans for Zendesk. It is scalable and can meet the growing translation demands of your business easily.
If you are looking for world-class translation with quick turnaround time and with an eye on localizing your customer support, Translate By Humans is the right choice.
Unique Features – Customized for your needs!
Our app has been designed to match your workflow and enhance your productivity. We constantly upgrade the app using customer feedback and market research. Here are some unique features of our app that give us an edge over the others:
Text box with edit tools such as bold and italics, bullet points and paragraph-breaks to customize your response and keep it that way.
A Dual Tab view that allows you to view all translations for a certain ticket in a single place.
Live in-app notifications to keep track of completed translations in order to save precious time in responding to your customer.
Possibility to reassign translations from one agent to another, removing obstacles that may hinder your workflow.
Here is a tool that actually brings a viable solution to the table, and also adapts to your needs.
Using the Translate By Humans app in Zendesk is a seamlessly and simple process. Follow the instructions given below and you will have your localized customer support process up and running in no time at all!
- Step 1: Please Sign Up as a business user on Translate By Humans
- Step 2: Login to your account, Go to ‘Plugins’ section and enable Zendesk app. Please contact sales team if you can’t see Plugins section
- Step 3: Now click on Zendesk App and start adding supporter under ‘Add Supporter’ section
- Step 4: You will be asked to enter ‘supporter’ (agent) details including email address and default language for support (the language in which you want to receive and reply to customer messages
- Step 5: Each supporter gets a welcome message containing access detail (log in credentials).
- Step 6: Use these credentials to access Zendesk app and start receiving translation support from Translate By Humans
For pricing and free demo please get in touch with us at firstname.lastname@example.org