True AI

True AI

True AI recommends responses for customer support queries.


True AI makes customer service semi-automatic with cutting edge artificial intelligence technology.

The solution is an augmentation of the customer service agent’s workflow. With True AI, the agent automatically receives suggested answers to all incoming text-based queries in real-time.

True AI’s response recommendations save 20-40% of an agent's time, allowing them to talk with more customers, focus on providing an exceptional experience, or even engage in proactive sales conversations.

In short, using True AI’s automated suggestions eases the life of your operators and makes your customers happier.

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  • Your organization data must have been already trained by our Deep Learning models. If that has not happened, or you are uncertain of the status, please contact us at
  • You should have a True AI username and password. If not, please ask your admin.


  • During the app installation, it will ask for a username and password. -To use True AI, open any ticket and click on the True AI icon in the top right. You will be able to see response recommendations for your ticket queries displayed in the sidebar.

App Details

  • Author: True AI
  • Support: Email / Website
  • Version: 0.5
  • This is an app. It will install
    right into your Zendesk
    Support account.

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