True AI

True AI

True AI recommends macros and responses for Zendesk Support queries


True AI for Zendesk Support

True AI automatically provides smart macro and response recommendations to all your incoming tickets and chats in Zendesk.

With True AI, agents no longer have to search for macros or waste time typing repetitive responses. This significantly improves the productivity of your agents and the experience for your customer.

Open beta

Currently available - install now to try True AI's functionality free of charge for 30 days.

Your benefits

  • Free up agent time from repetitive queries and give your agents more time to focus on the issues that require an extra level of service.
  • Improve quality and consistency by automatically making the answers of your best agents available to all your agents at the right time.
  • Improve productivity across your team. True AI is shown to provide accurate macro and response recommendations across use cases in e-Commerce, Telco, Gaming, Media, CS Outsourcing, Transportation and more.
  • Supports both Zendesk tickets and chat to increase productivity across your agents' activities.

How it works

To give you meaningful recommendations, our AI neural network automatically learns how to answer by reading your historic conversations. True AI handles this in the background so that you can keep focusing on providing great service to your customers.


To use True AI, you should have a minimum of:

  • 10 agents doing chat or email tickets
  • 1 year of use of Zendesk in your organization

If you have any questions please read more at or reach out to

How to get True AI

Taking part in the beta program and trying out True AI for a 30 days free trial is easy. Follow the instructions below as a Zendesk administrator.

  1. Install the True AI app from Zendesk Marketplace
  2. Authenticate the app to allow True AI to build your custom AI recommendation engine based on your historical conversations
  3. We will reach out to you to onboard you on the beta program
  4. True AI trains the AI for 2 - 4 weeks on average, whereafter you will start to enjoy the power of automatic macro or response recommendations

If you have trouble installing the app or have questions regarding the service, please reach out to us at

Looking forward to welcoming you aboard!

App Details

  • Author: True AI
  • Support: Email / Website
  • Version:0.10.0
  • This is an app. It will install right into your Zendesk Support account.

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