Tymeshift is an omnichannel workforce management (WFM) tool that is made exclusively for Zendesk. With a quick setup and intuitive interface, Tymeshift helps customer support teams transparently manage their workforce to make agents more efficient and managers more engaged. To make life even easier, Tymeshift launched a Forecast feature that creates accurate predictions of future contact volumes and shows how many agents are needed to get everything done.
You get the chance to try Tymeshift out for free with a 10-day trial. After that, you can purchase licenses starting as low as $5/month each.
“The biggest impact of Tymeshift has been the new trust that’s been fostered by the service: it gave transparency to me as a direct team leader on what’s going on in the team. It gives management a better idea of the team’s performance on KPIs. It gives the agents more transparency on their own performance. It’s been a huge win for us.”
Brady Gillerlain, Customer Experience Manager at Spokeo
Any questions? We’ve got a team of WFM Warriors that are always ready to help — hit them up at firstname.lastname@example.org.
We host regular webinars where we deep dive into Tymeshift at tymeshift.com/webinars.
Are you using Zendesk Chat?
You can install the Tymeshift for Zendesk Chat App here here. It lets you track your agent’s chat activity - don’t worry it’s linked to your Tymeshift account, so all of your tracking data stays in one place.
There are currently no reviews. Be the first to share your experience.