Unassign & Logout App for Zendesk Support- made by helphouse.io
The Unassign & Logout App lets you click a button that unassigns all your tickets, and moves them to the group, before you log out, so you can make sure that no customers gets left behind.
The app will let your agents unassign all their tickets fast and efficiently. This way, no customers will be forgotten or left waiting when an agent leaves work. * An unassign button that unassigns all your tickets. * Moves all your tickets to the group, so another agent can take over when you log out.
We want to make sure you’re fully satisfied and just as pleased with this app as we are. So, if you’re missing a feature or think something could be changed for the better, just head over to our community and let us know.
Made by helphouse.io - Zendesk Master Partner
This app is made by helphouse.io. We’re a 360º Zendesk consulting house and the leading Zendesk Master Partner in Europe. We’re experts in customer experience and Zendesk. And besides creating apps for Zendesk Marketplace, we also help companies implement and optimize Zendesk. We’ve already helped dozens of companies save time and money doing just that. Feel free to reach out to us if you have any questions.
The Unassign & Logout app is super easy to install! You just need to have an admin account in Zendesk.
How to install
- Install the app from Zendesk Marketplace.
- If you have a trigger that assigns a ticket to the agent that updates it, add the following ALL condition to the trigger: Tags contains none of the following: unassign-and-logout-app. This will prevent the tickets from being reassigned to the agent.
- You’re all set! The app will now be visible in the top bar of Zendesk Support.