Upscope Co-browsing

Cobrowse with your customers instantly

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Upscope Co-browsing is for instantly seeing what your customer sees, without downloads. It replaces old download based screen sharing, sending screenshots or asking customers lots of questions on what the problem is.

In one click from Zendesk you can not only see what the customer sees but also send your cursor over the internet to appear on their screen to click for them and type for them, as if you're sitting next to them.

  • See what they see in one click from Zendesk without downloads.

  • Scroll, click and type for them on their computer by co-browsing WITH them.

  • Securely limited to seeing your own website and not their private desktop.

You can now onboard and support even your least technical customers by instantly seeing their screen and clicking and typing for them when they get stuck.

  • Save 30% in time on each support request by instantly seeing the problem.

  • Increase your conversion and retention by rapidly fixing problems and educating customers.

  • Raise your NPS and CSAT scores by providing fast memorable resolutions.

  • Support staff will enjoy helping customers and not have to repeat themselves.

Start your free trial here.

App details

Author
Upscope
Version
1.1
Price (USD)
Free

Apps install directly into your account.

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