Vanilla Forums

Vanilla Forums

Create a Ticket to your Zendesk directly from Vanilla Forums

Vanilla Forums Cloud, is a cloud based community software, with a modern take on community. Below are a few of the features you can find in Vanilla Forums:

  • Themes: Completely customize the look and feel, beyond just header and footer.
  • Gamification and reputation system: More than just badges, the reputation engine can be used to promote good content, grant member abilities, and help automate moderation.
  • Made for Mobile: Detects the browser agent and applies the most appropriate theme to ensure a great user experience
  • Single Sign-on: Vanilla's jsConnect SSO, SAML support and social logins make it easy for users to register. SSO can be configured to be seamless with your existing system.
  • API: Vanilla has an easy to use RESTful API that you can use to deeply integrate Vanilla with your website.
  • Permissions: Control fine-grained, role-based permissions that can be assigned on a per-discussion-category basis. Assign multiple roles to individual users. Roles can be set manually, based on registration workflow, via SSO and via the API.
  • Spam Prevention: Powerful tools to keep your community forum free of spam.
  • Integrations: Salesforce, Zendesk, WordPress, Mailchimp, Facebook, Twitter, Google+ and more.

You will want to have a Zendesk account and a Vanilla Forums hosted account. Once you have both here, as the steps to connect the two systems:

  1. Ensure you have the Zendesk Add-on enabled in your Vanilla Forums dashboard.
  2. Log-in to your Zendesk Site
  3. Go to the Admin Settings in your Zendesk
  4. Under Channels Select API
  5. Select the OAuth Clients
  6. Add a client
  7. Complete the form with the information, and add a logo if you wish.
  8. Copy the Unique Identifier and Secret, which you will need to enter in your Vanilla Forums dashboard on the Zendesk settings page.
  9. Enter the Redirect Urls, found on the Zendesk setting page of your Vanilla Forums.

We have also put together a comprehensive guide with screen shots, which you can download here

App Details

  • Author: Vanilla Forums
  • Price: Free
  • Support: Email
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