Support your customers via Viber.

Engage with you Viber users via Zendesk Support. Unleash the full Zendesk power - use macros, triggers and ticket assignments the same way you used to work with e-mails.

You can try OAPS Viberer 14 days for free.

Watch demo here

Find out more details and videos on our website


  • Get video, images, locations, contacts and files
  • Send files back to Viber users
  • Connect multiple Viber-bots
  • Add tags to Viber tickets


Please contact us if you have any issues. You can report bugs and request new features in our Help Center

First, install Viberer app.

Create you Bot account in Viber. It's described here. Save your APP KEY

In Zendesk:

  • Go to your Zendesk Admin page -> Channel Integrations
  • Click on Viberer -> Accounts tab -> Add account
  • Paste your APP KEY
  • Press Save

App Details

  • Author: Ontec
  • Price: Free 14-day trial, then $7.99 per month
  • Support: Email / Website
  • Version:2.1
  • This is an app. It will install right into your Zendesk Support account.

Publish your app

Get your app in The Marketplace

Find out what it takes to get your app on the digital shelves.