Video Reply

Video Reply allows recording video replies and sending them in tickets.

Preview image of app
Preview image of app
Preview image of app

Video reply

Video Reply testimonial

Video reply allows recording video replies and sending them in tickets instead of dull text messages.

Video is an underused point in customer support. Video replies are great for creating quick product tutorials, introducing yourself, or demonstrating a solution. Build trust, resolve tickets faster and increase customer satisfaction with Video Reply.

Quickly capture the steps to resolve an issue

Written instructions are great, but humans are visual creatures, and vision is our primary sense. Capture the steps your customer should take to solve their problems from within the ticket!

Create video tutorials and explainer videos

Record quick tutorials and explainer videos. Not only you will be able to demonstrate, illustrate, present, and explain things more effectively, but will also save time answering FAQs.

Add a personal touch

Being sincere and empathetic over email is quite a challenge. Using video, you introduce a whole new way of communication - body language. Therefore, it’s easier to reduce escalating tensions by putting a face to the company representative.

Let the customers show their issue the better way

Video demonstration is usually more effective than a one-on-one conversation. So why don’t let your customers record a video explanation themselves? Just send a request so that the recipient can get the same functions as you - record their screen, camera, or both.

Create your video library

All the videos you record are automatically saved into the library. No need to record the same thing every single time. Just attach the necessary clip from the library to any ticket.

Measure the performance of your videos

Video reply provides reports to analyze how well your videos work. Check the overall performance of your content or each video to see what could be improved.

Organize your videos using tags

Use tags to sort your content and make it easy to use and share. Note that the app does not auto-tag videos.

Unlock the power of video for your customer support! Getting started is simple. Click install and follow the instructions.

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App details

Works with
Ticketing System
Price (USD)

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