Vidyard GoVideo

Vidyard GoVideo

Create, share, and track videos from within Zendesk with Vidyard GoVideo.

Bring the power of video to Zendesk with Vidyard GoVideo.

Support

  • Make both your customers and support teams lives easier by adding video to your support tickets.
  • Build efficiencies into your workflow, eliminating redundant inquiries while maintaining a personal touch.
  • Reduce back-and-forth and close tickets faster by providing visual solutions rather than text-based responses that require ineffective assumptions. ##Guide
  • Integrate video into Zendesk Guide, providing your customers with the best possible experience.
  • Track customers viewing habits into your systems of record.
  • Increase deflection without sacrificing experience and solicit feedback in real-time while your customers are seeking answers.
  • Build out customer journeys to increase discoverability, keeping your customers engaged and coming back. ##Knowledge Capture
  • Help your customers during the moments that matter by enabling your support team to quickly find, review and deliver knowledge articles with video.
  • Internally, allow support teams to gain efficiencies in their KCS strategies by empowering them with insights, encouraging collaboration.

Click the install button and start recording!

App Details

  • Author: Vidyard
  • Support: Email / Website
  • Version:1.4
  • This is an app. It will install right into your Zendesk Support account.

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