Voucher Code

Voucher Code

Save time, send vouchers/coupons/discounts

(2)

Watch the Voucher Code app video

Share voucher codes/discount codes/coupon codes (or any other type of codes) straight from a ticket.

Allow agent to insert a voucher code

With a beautifully designed sidebar app the agent is able to select a voucher category and simply insert the voucher code in a comment.

Ease of use for agents

Agents no longer need to leave the ticket to send a voucher code with your customer.

Complete control for admins

Are you the kind of admin that likes to have control over everything? Oh, do we have features for you. Our admin page let's you

  • Create voucher categories (multiple levels)
  • Import your voucher codes through a nifty uploader
  • See which codes have been sent to customers, view by ticket, voucher category, date and by agent
  • GDPR Proof (all your data stays within Zendesk, and only references are saved)
  • Macro support: use [voucher_code] in macro's to let your agents decide with pop-up which voucher category needs to be selected
  • Macro support for superheroes: use [vouchercode:{uniqueid}], directly insert a voucher from a specific category, and let the app take care of the rest.

Expected time savings

Spreadsheets with discount codes: 45-60 seconds per ticket

Logging into e-commerce software: 30-45 seconds per ticket

Prerequisites

For this app you'll need to have Zendesk Sunshine's Custom Objects.

Built by Sparkly. 14 day free trial included. Free for sandbox accounts. Sparkly, Amsterdam, the Netherlands.

Check out our website too

To activate your 14 day free trial, install the app and enter your payment information. We won't charge your card until the end of your trial.

Voucher Code Instructions

  1. Install the app
  2. Open the Nav-bar location, and follow the instructions
  3. Create your voucher code categories
  4. Import a csv file to a specific category (each category needs their own CSV file)
  5. Add [voucher_code] to macro's to toggle a pop-up for an agent whenever the macro is applied or automatically apply the correct voucher code (see our Help Center on how to do that)
  6. Have fun, save time and share voucher codes/discount codes/coupon codes (or any other type of codes) straight from a Zendesk Support ticket.

Have any questions or how voucher, discount or coupons can be applied?

Check out our Help Center.

App Details

  • Author: Sparkly
  • Price: Free 14-day trial, then $100.00 per account, per month
  • Support: Email / Website
  • Version:1.0
  • This is an app. It will install right into your Zendesk Support account.

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