Vtex by Aktie Now

Vtex by Aktie Now

Complete integration for VTEX Plattform - Manage your orders inside your Zendesk

The app is used for managing the client's VTEX orders, through its api. Once the client provides his credentials to access the api (during instalation), the app allows the Zendesk agents to search through all client's VTEX orders and visualize all its related infos. It also allows the option to cancel the orders. Besides that, the app also provides integration with Zendesk tickets. The client must create a custom ticket field for storing the VTEX's order id. This custom field links the tickets to the orders and once the agent visualizes the order's infos in the app he can also see its related tickets. The agent also has the option of creating a new related ticket for a given order and lets the app auto fill the requester's info and the order_id for the new ticket that will be created. Futhermore, there is also an side bar app that automatically loads the orders from the ticket's requester.

Once you install the app, it will require four inputs: *vtexurl - the url from the api, e.g. 'webservice-johnscompany.vtexcommercestable.com.br' *vtexkey - the api key *vtextoken - the api token *vtexordercustomfieldid - the id of the custom field ticket previously created for storing the VTEX's order id on tickets *vtexorderstatus - Zendesk's custom field id for storing the VTEX order status *vtexordercustomername - Zendesk's custom field id for storing the VTEX order client name *vtexordercustomerdocument - Zendesk's custom field id for storing the VTEX order client document *vtexordercustomerphone - Zendesk's custom field id for storing the VTEX order client phone number *vtexorderdate - Zendesk's custom field id for storing the VTEX order date *vtexorderdescription - Zendesk's custom field id for storing the VTEX order description *vtexorderpayment - Zendesk's custom field id for storing the VTEX order payment type *vtexordervalue - Zendesk's custom field id for storing the VTEX order value *vtexordertransportvalue - Zendesk's custom field id for storing the VTEX order transporter value *vtexordertransportname - Zendesk's custom field id for storing the VTEX order transporter name *vtexorderstate - Zendesk's custom field id for storing the VTEX order state *vtexorderprocessingdate - Zendesk's custom field id for storing the VTEX order processing date *vtexordereletronicreceipt - Zendesk's custom field id for storing the VTEX order electronic receipt *vtexorderdeliverdate - Zendesk's custom field id for storing the VTEX order delivery date *vtexordertotal - Zendesk's custom field id for storing the VTEX order total value *fillfield - Zendesk's custom field id for inform if the tickets were filled by app *showheadlight - Field to define if the Headlight is displayed (true to display and false to don't display) *vtexorderlimitchange - Zendesk's custom field id for storing the VTEX limit date to exchange

App Details

  • Author: Aktienow
  • Price: Free
  • Support: Email / Website
  • Version:1.1
  • This is an app. It will install right into your Zendesk Support account.

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