Empower real-time training and composition in Zendesk with Wave


Wave helps your support team improve customer response times by enabling real-time coediting directly inside Zendesk Support.

Support team members will be able to draft and edit responses together and see each others edits instantly word-by-word.

Help your team's new hires with the language, editing and the tone of conversations.

Improve customer satisfaction faster response times

  • Solve tickets faster by allow multiple agents to chime in and help out.
  • Improve the quality of responses and reduce the number of reopens.
  • Easy to use; co-editing works like Google Docs
  • After installation, open a new/existing ticket and locate Wave app in the ticket sidebar.
  • Click “Connect to Wave” and enter your Wave account's credentials.
  • Reload your Zendesk ticket view. You should now be able to automatically start/join a co-editing session

App Details

  • Author: codox
  • Support: Email / Website
  • Version: 1.1.9
  • This is an app. It will install
    right into your Zendesk
    Support account.

User reviews
Publish your app

Want to get your App in the marketplace?

Find out more about the possibilities of getting your App in our Marketplace