Wave

Wave

Empower realtime coediting in Zendesk with Wave

Wave helps your support team improve customer response times by enabling real-time coediting directly inside Zendesk Support.

Support team members will be able to draft and edit responses together and see each others edits instantly word-by-word.

Help your team's new hires with the language, editing and the tone of conversations.

Improve customer satisfaction faster response times ###

  • Solve tickets faster by allow multiple agents to chime in and help out.
  • Improve the quality of responses and reduce the number of reopens.
  • Easy to use; co-editing works like Google Docs
  • After installation, open a new/existing ticket and locate Wave app in the ticket sidebar.
  • Click “Connect to Wave” and enter your Wave account's credentials.
  • Reload your Zendesk ticket view. You should now be able to automatically start/join a co-editing session

App Details

  • Author: codox
  • Support: Email / Website
  • Version:1.1.13
  • This is an app. It will install right into your Zendesk Support account.

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