WhatsApp for Zendesk Support lets you engage and support customers reaching out to your business from WhatsApp. You’ll receive messages sent to your WhatsApp Business account as new tickets inside Zendesk so you can easily engage with your customers using the same interface you already know and love.
Start engaging with customers over WhatsApp quickly with your existing workflows in Zendesk Support. Manage customer expectations for response time with a customizable auto-responder specifically for WhatsApp. Stay on top of asynchronous WhatsApp conversations with a new dedicated notifications panel to alert agents of recent responses on WhatsApp. Make WhatsApp easily discoverable on your website with our easy to implement "Message Us" button
To use this app, you’ll need to have purchased the WhatsApp Business for Zendesk Support add-on and received your Deployment ID from our Support team.
You can see detailed installation instructions by reading through our documentation for setting up WhatsApp for Zendesk Support