WordPress

WordPress

Bring your Zendesk into your Wordpress blog or site

Zendesk for WordPress allows you to bring your helpdesk, powered by Zendesk, into your blog or site. Here's an overview of all the features:

Single sign on with Zendesk's Remote Authentication

Have a healthy user base already? With Single Sign On, your users won't have to login to Zendesk to submit tickets, check their progress or comment in community forums.

When users try to login to Zendesk, we'll ping your WordPress site to see if they're already logged in, and then sign them straight into Zendesk without them needing to register or set a new password. It's 100% secure, too!

Turn your blog comments straight into Zendesk tickets, with one click**

Need to take that conversation offline, or escalate someones question or problem to someone else in the company. From the comments administration screen, you can take any comment made and turn it into a Ticket. The process is completely seamless for your users, and they'll appreciate the extra mile you're going to provide amazing customer service.

The Zendesk feedback tab**

Add a tab to any webpage so users can search your knowledge base, chat with an agent or submit a ticket. You can completely customise the look and feel. You can have it on every page on your WordPress blog, or choose where you want it with the use of a template tag.

Access your tickets from your dashboard**

Full access to your views, tickets (including custom fields) and comments. Never lose sight on your support requests, no matter where you are.

A simple contact form, on the dashboard**

Give your visitors the ability to quickly submit a question or issue with a two field contact form. You can place this on the dashboard, restricting it to only those with Zendesk accounts, or you can allow anyone to open a request regardless of a Zendesk account.

Like the sound of this plugin but don't have a Zendesk account yet? Sign up in just 30 seconds for a 30 day free help desk software trial with no credit card needed."

Visit the Wordpress Plugin Directory here to get the plugin.

For an automatic installation through WordPress:

  1. Go to the 'Add New' plugins screen in your WordPress admin area
  2. Search for 'Zendesk for WordPress'
  3. Click 'Install Now' and activate the plugin

For a manual installation via FTP:

  1. Upload the addthis folder to the /wp-content/plugins/ directory
  2. Activate the plugin through the 'Plugins' screen in your WordPress admin area

To upload the plugin through WordPress, instead of FTP:

  1. Upload the downloaded zip file on the 'Add New' plugins screen (see the 'Upload' tab) in your WordPress admin area and activate.

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