xCALLY

Contact Center Software and CTI integration with Zendesk

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Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).

Discover the XCALLY - Zendesk CTI integration!

Key benefits provides your customer care agents a Unified Agent Desktop experience, together with:

  • Push CTI technology for automatic Ticket creation each time an Agent receives a call
  • Trigger configuration to select which Asterisk XCALLY Queues are involved in the automatic Ticket pop-ups and which Events engage it, before answering, after answering or after a call hangup
  • It works either with EVERY KIND OF SIP PHONE registered on the Asterisk XCALLY PBX, or the XCALLY phone bar, or the WebRTC client
  • Great VoIP quality
  • Great flexibility; use your own SIP trunk with your local providers or on the cloud according to your needs
  • Totally Asterisk RealTime technology based
  • Call Recordings option available on the XCALLY and Zendesk web interface
  • IVR enabled: xCally Square drag and drop IVR totally integrated with Zendesk
  • Simple and fast XCALLY installer
  • Poweful XCALLY - Zendesk custom field mapping
  • Many other nice benefits

App details

  • Author: xCALLY
  • Price: Free
  • Support: Email

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