Integrate videos and channel comments from any YouTube channel into your Zendesk turning them into tickets. Then simply address them taking advantage of Zendesk's views, macros, and triggers.
Features: * All Channel's Videos Comments: This integration creates tickets for all YouTube channel comments and all comments of videos added under the channel. * Clickthrough support: Links to YouTube comment to be viewed on YouTube are added to every ticket created by the integration. * Channelback support: Answers from Zendesk are automatically replicated in YouTube as comments from your name (option to be selected in the settings). * Up to 100 tickets every 2 minutes: Integration is capable of turning 100 YouTube comments into tickets every 2 minutes (per configured channel). * Multiple channels supported: You can enable this integration to work with up to 25 YouTube channels at a time (can be increased in the future). * Easy installation: Just install the application from Zendesk Marketplace to your instance, add contact information and channel - that's it!
You can find more information and FAQ at https://zendesk.mvink.me
To use the YouTube Comments Integration, you'll need to install the app from Zendesk's App Marketplace.
To install the YouTube Comments integration:
- Click the Admin icon, then select Apps > Marketplace. Locate and click the YouTube icon.
- Read the Overview, then click the Install app button in the upper right.
- Click the Install button.
- The integration is added to your Channel Integrations page. Click Channels > Channel Integrations to access it.
Connecting your YouTube Channel Comments to the Integration: (please note that the following action should be performed in your Zendesk instance by a user with admin permissions) * Make sure you've navigated to Channels > Channel Integrations * Click "Add Account" * Provide all the necessary data * Click "Save" * Use "Sign in with Google" if needed, confirm permissions grant * Enjoy!
After the integration is installed and configured, you can easily use it in triggers / views / etc.