Integrate videos and channel comments from any YouTube channel into your Zendesk turning them into tickets. Then simply address them taking advantage of Zendesk's views, macros, and triggers.
Features: * All Channel's Videos Comments: This integration creates tickets for all YouTube channel comments and all comments of videos added under the channel. * Clickthrough support: Links to YouTube comment to be viewed on YouTube are added to every ticket created by the integration. * Channelback support: Answers from Zendesk are automatically replicated in YouTube as comments from your name (option to be selected in the settings). * Up to 100 tickets every 2 minutes: Integration is capable of turning 100 YouTube comments into tickets every 2 minutes (per configured channel). * Multiple channels supported: You can enable this integration to work with up to 25 YouTube channels at a time (can be increased in the future). * Easy installation: Just install the application from Zendesk Marketplace to your instance, add contact information and channel - that's it!
You can find more information and FAQ at https://zendesk.mvink.me
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