Zignatures is ticket sidebar/new ticket sidebar app which gives Admins ability to create intelligent signatures with any type of look and feel, enabling Agents to see and control signatures behavior and ultimately make it possible for Marketing people to use this space more effectively.
Install the app and accept T&C
Configure Text or HTML of the signature.
You can use text, HTML, Zendesk placeholders and Zendesk Dynamic Content.
Below is representative example of HTML signature.
width='101' height='19' alt='Zendesk logo
Relationship are complicated'><span></span>
Show app to agents - If selected Agents will be able to see this app on the right hand side. App informs agents whether ticket will be signed or not
Show little question mark icon referring to Zendesk Labs - If selected and app is visible the little question mark icon will be shown. It open modal window with Zendesk Labs disclaimer
Sign private comments - If selected the app will sign private comments. Otherwise, private comments will be ignored
Agents can decided on particular comment signature - If selected Agent will be able to see an option not to sign a particular comment
Agents can decided on all comments signature - If selected Agent will be able to see an option not to sign any comments
Save the setting. Refresh Zendesk pages.
If configured correctly the app will inject the signature when Agent press Submit button.
- Author: Zendesk Labs
- Support: Not supported
- Version: 1.5
This is an app. It will install
right into your Zendesk