Zingtree Interactive Decision Trees save time by helping customers self-solve, and by minimizing the back-and-forth emails that typically occur during the lifetime of a support ticket.
Here's what an example decision tree troubleshooter looks like:
And the Zingtree Support App for Zendesk makes it easy to see for your support team to see what steps the customer went through before asking for help.
First of all, you need to create your own interactive decision tree troubleshooter with the Zingtree tools. Troubleshooters can be embedded on your own web site or the Zendesk Knowledge base, or even hosted by Zingtree. You can even customize with your own colors and fonts using custom CSS.
Before submitting a ticket, your customers can use your Zingtree troubleshooters to diagnose their problem. If the Zingtree troubleshooter can't solve it, the support request includes the full Q&A history of the Zingtree session.
Now, when a ticket comes in, your support techs know exactly what the customer has already tried. This saves everyone time and aggravation.
Learn more! Get started with a free account at Zingtree.com.
You can use Zingtree with Zendesk to view your customer's Zingtree session history side-by-side with any ticket they submit. This requires using the Zingtree Zendesk app, and adding some code to your Zendesk New Request Form template.