Zoho Assist Remote Support

Zoho Assist Remote Support

Instant Remote Support and Screen Sharing directly from a ticket

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With Zoho Assist Remote Support App, your support team can quickly launch and provide remote support to customers right from the Zendesk ticket itself. Zoho Assist automatically updates the session details in the comments section of Zendesk support tickets. It includes the session duration, session notes, session key and the start/end time at the end of every session.

This integration also allows you to update the Zendesk ticket status when you end your Zoho Assist remote support session. You can also note down your comments using the session notes feature.

Boost your customer satisfaction

No more screenshots or endless email loops. Increase your customer satisfaction rate by providing instant remote support to customers anywhere in the world.

Close your tickets faster

Access remote desktops and troubleshoot easily with the professional features like File Transfer, Remote Reboot, Safe Mode Reboot and close your Zendesk tickets faster.

Note: You should have a Remote Support (Standard) edition of Zoho Assist or get started with 15-day free evaluation to enable Zendesk integration. It would make you access remote desktop a lot easier right from your tickets.

To Configure Zendesk in Zoho Assist

  • Log in to Zoho Assist

  • Navigate to Settings

  • In settings, goto General>Integrations

  • Once the tab opens, click CONFIGURE

  • Enter the sub-domain and click ENABLE

  • Now enter your Zendesk credentials and click Sign In

To Install Zoho Assist

  • Install Zoho Assist from Zendesk Marketplace

  • You can initiate a remote support session directly from the ticket

App Details

  • Author: Zoho Assist
  • Price: Free
  • Support: Email / Website
  • Version:2.0
  • This is an app. It will install right into your Zendesk Support account.

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