Article | 3 min read

Rain or shine, new integrations are in season

No matter the weather, new Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.

By Eric Shen, Technology Alliances Strategy and Operations Manager

Published May 27, 2022
Last updated May 27, 2022

Here are the newest integrations from Zendesk to help your team provide top-quality experiences.

Bigblue

Bigblue (Support) is a fulfillment solution for e-commerce brands. Hundreds of brands leverage their warehouse network in Europe to scale their operations effortlessly and build a delivery experience that boosts sales. With the Bigblue App for Zendesk Support, you can display Bigblue data directly in your Zendesk sidebar, automatically create alerts for delivery issues while proactively solving them, and easily escalate an issue to Bigblue for carrier delays or lost parcels.

Dotdigital

Dotdigital (Sell) is a customer engagement platform that helps digital marketers and developers deliver communications across the customer journey. The Zendesk Sell integration enables you to create targeted marketing and customer engagement opportunities in Dotdigital with your Zendesk Sell account data. Functionality includes: Contact data synchronization, lead data synchronization, import from the product catalog, opt in/out synchronization, and more.

BuiltWith

BuiltWith (Support) is a website profiler, lead generation, competitive analysis, and business intelligence tool that provides technology adoption, ecommerce data, and usage analytics for the internet. BuiltWith helps you get more information about the businesses you are dealing with. Using the extension, you can see if your tickets are using premium technology tools such as AB Testing, eCommerce, conversion tracking, and marketing automation tools to name a few.

Ticket Parser by Knots

Ticket Parser by Knots (Support) helps you extract IDs or any other info based on a specific pattern and store it in a custom field. Context info is the key to solve tickets quickly, automate processes, and connect Zendesk to backend systems. Knots parsing middleware searches immediately for the info in the ticket, based on the pattern (regular expression). The ticket is then updated in the background via API and the extracted value is stored in a custom ticket field.

Additional apps added in May:

  • Yobi (Support) is a unified communication app that can help you grow your business, giving you the ability to make calls, send SMS messages, and respond to social media messages in one app. Using Yobi with the Zendesk integration, you will be on top of your business’ needs as your tasks, created or updated on Yobi, will be produced in real time on Zendesk as tickets.
  • DanDomain and SmartWeb (Support) queries data from the DanDomain webshop to find customers’ data. The app displays all important information to your agents inside of Zendesk. With The DanDomain App/Smartweb, your agents will have a clear overview of the customers info and all past and current orders including order lines and total amounts.
  • Telegramio (Support) is a secure and easy Telegram extension for Zendesk Support that allows the exchange of messages and attachments (audio, video, images) with your clients, making the process of ticket management fast and effective.
  • LeadDesk Talk (Support) helps your agents manage calls and SMS messages directly in Zendesk. Make and receive support calls directly in Zendesk with LeadDesk Talk. Call and SMS activity is matched to tickets under a customer profile, so you can track the entire ticket history in Zendesk.

New themes added in May:

Kelly offers a unique layout for Help Center, a customizable hero section, and additional custom blocks on the homepage. It is fully responsive, versatile, multipurpose, and clean.

Marina is a fully responsive multipurpose Zendesk Help Center (Guide) theme. The theme has a sleek background image with a floating search box at the center, which gives the theme a classic touch. It follows the latest trends in web design and features a brand new layout with a wide variety of features.

Portland is a full-featured Zendesk theme. It features a clean layout on the homepage that highlights key information, like custom blocks that can be linked to any URLs. Like all our themes, you can design, build, and launch your Help Center without coding.

Cognizance has a full-screen layout with beautiful blocks and interactive design elements that generate an airy and elegant feeling to the Help Center. It follows the latest trends in web design, boasts a brand new layout, and details an impressive list of new features.

To view the full list of incoming apps, follow our weekly release notes.

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