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AI Summit 2026: A Zendesk event

November 12 | Digital | 8:00 AM IST / 10:30 AM SGT / 1:30 PM AEDT

The bar for service is rising, it’s time to expect more from your AI. Learn how leading service teams turn AI ambition into practical strategies and real, end-to-end resolution.

Register now

Join 30,000+ leaders taking control of agentic service

First look at new Zendesk AI features

Reach a new level of productivity with AI that goes beyond assisting and actually does the work, transforming how you operate.

Visionaries get candid on transformation

Competing at scale is a priority for every organisation. Hear from industry experts on how AI, service and transformation come together to drive real results.

A collection of practical resources

Get instant access to our on-demand hub with practical how-to videos, demos and one-page guides to support your next steps.

Agenda

  1. Expert insights from AI changemakers [moderated conversation]

    Explore the current state of service and hear from AI-native visionaries about how forward-looking brands are succeeding with agentic AI.

  2. Zendesk innovations [keynote]

    Discover new AI features built for the job, moving beyond answers to take action, resolve complex customer journeys, and continuously improve over time.

  3. Product demo [live]

    Find out the “how” behind the innovation. Watch a live product demo of new capabilities available within Zendesk.

  4. Throughout the event

    1:1 guidance from agentic service experts

    During the live event use the chat function to connect with our team of agentic service experts. Get immediate, actionable direction on the challenges you’re facing and how to overcome them.

Featured speakers

Casey Newton

Founder of Platformer and co-host of NPRʼs Machine Gods podcast

Colin Fleming

Chief Marketing Officer, Business at OpenAI

Elena Verna

Head of Growth at Lovable

Christopher Adjei-Ampofo

Chief Information Officer and Chief Information Security Officer at Uphold

Puneet Badlani

World Wide Sr. Applied AI Solution Architect at AWS

Jess Smith

Chief Executive Officer at Valkyries

Tom Eggemeier

Chief Executive Officer, Zendesk

Shashi Upadhyay

President, Product, Engineering and AI, Zendesk

Tifenn Dano Kwan

Chief Marketing Officer, Zendesk

Pascal Pettinicchio

Senior Vice President AI GTM, Zendesk

Ram Sangireddy

Vice President of Platform (Product & Engineering), Zendesk

Vishnu Parimi

Vice President, Product, Employee Service Management, Zendesk

Candace Marshall

Vice President, Product Marketing, AI and Automation, Zendesk

Greg van Rensburg

Director, Sales Engineering, Zendesk

Firdhouse Japri

Senior Sales Engineer, Zendesk

Michelle Jarret

Sales Engineer, Zendesk

Lea Medhurst

Principal Sales Engineer, Zendesk

Dave Hill

Senior Sales Engineer, Zendesk

Hear directly from those who’ve been there

“Excellent presentations—creates great excitement and momentum for the new enhancements. Looking forward to the release of these features!”

Shannyn Gladstone

AI Engineer — Support Operations, Mimecast

ROI of attending AI Summit

7.3hrs
Per week saved
Get tips to reduce your service ticket resolution time by 20%.
30k
Service leaders in attendance
Learn alongside your peers in service and AI roles.
80%
Automated customer interactions
Discover how Zendesk’s AI-powered features are driving operational transformation.
18bn
Real service interactions and counting
Content includes learnings from real customer and employee interactions.

Thanks to our event sponsor

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Frequently asked questions

Zendesk AI Summit 2026 is Zendesk’s flagship global digital event focused on agentic AI, self-improving AI capabilities and autonomous customer and employee service operations. The event features keynotes from AI visionaries, product roadmap previews, technical demos, real-world case studies from major global brands and live Q&A sessions.

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