Zendesk vs JIRA Service Desk

Have you ever heard the term comparing apples to oranges?

While JIRA is an amazing tool that product managers and developer teams use, it was not designed to drive customer interaction for revenue growth and retention. With Zendesk, you get an award winning solution that’s fully customizable with deep insights and a solution that your end users will actually love to use. Most importantly, Zendesk is all about helping you scale.

A quick review

“If Zendesk can successfully scale within Big Government, then you can be successful with enterprises of any size.” —Dustin Laun, Contractor and Senior Advisor of Innovation and Technology for the FCC

A solution for information

The Zendesk family of products allows businesses to be more reliable, flexible, and scalable by improving communication and making sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships over the competition such as JIRA Service Desk.

  • Make your customer service stand out – reduce friction with a software solution that’s designed to increase speed and efficiency–and turn your team of agents into experts.
  • Act with intelligence – customize your reports and get insights into the metrics that matter: the health of your customer base and how it affect your business.
  • Grow without growing pains – scaling is simple because our technology works right out of the box, integrates with other tools, and expands to fit your business.

Next steps

Stop trying to put a square peg in a round hole. Match the right software solution for the job: Zendesk. Sign up now to try it for free.

We have more to say about this.

There’s plenty of information about customer support and ticketing software options. Read these resources to learn more about why users choose Zendesk vs JIRA Service Desk.