Because newsletters can be fun

A Message from Verizon

December 16, 2008

“Hi Zendesk, Just wanted to let you know your product works perfectly on our BlackBerry Storm. Lisa Lisa Francis – Data Solutions Manager Verizon Wireless”

Safe Harbor Certification

December 9, 2008

We’re very pleased to announce that Engine Yard, Zendesk’s operation center and managed service provider, is now Safe Harbor certified. The Safe Harbor Principles is intended for organizations that store customer data and are designed to prevent accidental information disclosure or loss. Zendesk works with Engine Yard for Rails-focused 24/7 operations support on top of […]

The Beginnings of a Commodified Help Desk

December 1, 2008

Zendesk has a lot to be excited about these days. We can celebrate the 1st anniversary for our earliest customers, we have passed 120,000 users and very soon Zendesk can laud its 500th customer. We’re growing at an incredible speed and are thrilled that so many are joining us on this path to enlightened customer […]

This is Zendesk

November 20, 2008

We’ve prepared a new front page trailer for our web site and would like to invite you, our loyal blog readers, to a sneak peek.

We Rock.

November 15, 2008

If you didn’t know already, Zendesk has a Facebook group where we post details about upcoming events and generally make room for a more relaxed and informal conversation between our beloved customers and other friends. It’s also a good place to spend some time if you want your hands on one of the infamous Zendesk […]

Listio Review: Zendesk is an Excellent Choice

November 12, 2008

Following up on an earlier review, Listio has recently published a comparison between four popular help desk systems, concluding that: “Of the four applications, the most flexible was Zendesk, which not only lays out help desk management in an easy to intuit interface, but offers an impressive range of options within the application. From a […]

iPhone Notifier for your Help Desk

November 7, 2008

Update:We now have full-featured mobile apps for iPhone, iPad, Android, BlackBerry, and Windows Phone here. The earlier announced Zendesk Notifier for iPhone is now available in an App Store near you. The Zendesk Notifier allows agents to quickly see how many tickets they have assigned, and how many new unassigned tickets exist in their help […]

Humbling Flattery

October 30, 2008

If you haven’t seen it already check out our Customer Karma, where we have persuaded select clients to say a few nice words about us. But apart from these handpicked quotes it’s often a humbling experience to work in Zendesk support or sales. This is some of the latest humbling flattery that have reached our […]

A Constant Stream of Improvements

October 27, 2008

One of the great benefits of a SaaS solution is the constant flow of improvements and new features that effortlessly sneak into your help desk. To stay up to date on all new features and application enhancements, we recommmend that you subscribe to our Product Announcement RSS feed. Here’s a brief list or recent additions: […]

Thanks Again, San Franciscans

October 27, 2008

50 Zendesk customers and friends joined us at the 21st Amendment last week for Meet-up San Francisco v. 2.0. Thank you everybody. Great seeing so many both new and familiar faces.

Afterpartying With the Web 2.0 Crowd

October 27, 2008

Zendesk was a sponsor at LateCrunch, the official afterparty for Web 2.0 Expo Berlin. Humbly presented as the “The mother of all tech-startup parties” by Techcrunch UK. For Zendesk is was at also a great opportunity to meet German customers and friends and a big thank you to Coremedia, Babbel and Mindmesiter for joining us […]

Revisiting San Francisco

October 2, 2008

After last month’s successful meet-ups in Australia and on the East coast, we now return to San Francisco for more. We hereby invite all Zendesk customers, friends, partners and aficionados in the Bay area region to Meet-up San Francisco v. 2.0 on Thursday 16 October at 6pm. This time at 21st Amendment Brewery on 2nd […]

Web 2.0 After Party

October 2, 2008

Zendesk is happy to sponsor this year’s official after party at Web 2.0 Expo Berlin. The party is hosted by TechCrunch and fittingly named LateCrunch. The party will take place Thursday 23 October at 10pm at the HomeBase Lounge. Tickets are extremely limited so go order your ticket right away. See you in Berlin!

Thank You Down Under and Big Apple

October 2, 2008

A big thank you to everybody who attended last month’s meet-ups in New York City, Melbourne and Sydney. We love meeting our customers face to face, and are happy to host these events where customers, partners, friends and aficionados can share their thoughts on Zendesk, the help desk business and all the other stuff. Seasoned […]

Msnbc.com Selects Zendesk for IT Support (Press Release)

September 17, 2008

Enterprise 2.0 help desk SaaS solution enables agile IT support COPENHAGEN – 17 September 2008 – Zendesk, an innovative developer of Web 2.0 help desk software-as- a-service (SaaS) solutions for online customer and IT support, today announced that it is now working with msnbc.com’s operations group. The Zendesk solution enables agile operations support, process measurement […]

Seedcamp Party and TechCrunch Talk

September 10, 2008

Come join Zendesk at the Seedcamp Party and TechCrunch Talk in London on Thursday 18th September 2008 at 15.00. Seedcamp Party starts at 18.30 and Zendesk sponsors drinks. Seedcamp is an intensive week long event held in September in London targeted at young entrepreneurs from across EMEA. TechCrunch Talk is an event which focuses on […]

Write on our Wall, Win a Tee

September 8, 2008

If you haven’t joined already now is the time to join our Facebook group Zendesk Lovers. Stay connected with other Zendesk users and customers all over the world and get the news on meet-ups and events before everybody else. The first 10 people to write on our wall, will receive one of our new Zendesk […]

Thank You Campers

September 8, 2008

BarCamp Hong Kong was a big success, a blast for everybody and with plenty of beer at the after-party. Thank you Napoleon, Palava Digital, WebWednesday, Belle, Beansbox, and everybody else for taking us along.

Join us at BarCamp Hong Kong

September 1, 2008

BarCamp was born in Palo Alto, California in 2005. In just three years, it has become an international network of user generated conferences — open, participatory workshop-events, whose content is provided by the attendees — often focusing on early-stage web applications, and related open source technologies, social protocols, and open data formats. Including help desk […]

The Machine Sweeps California

August 29, 2008

The last couple of weeks the Zendesk Buddha Machine has swept through California bringing tranquility and zen to its many new owners. From top right: Cory, Mehrdad and Roger from 42, inc., Crystal from Twitter, Jacob from Mediageeks, Tara, Mitch and Nathaniel from SlideRocket, Scott from Laughing Squid, Brian from Castfire, and David from EveryDNS.net.

Zendesk World

August 18, 2008

It’s been 9 months since I made the Zendesk Nation post on our blog. Time for an update. As of today, we have accounts from exactly 100 different countries. Newcomers range from the wastes of Mongolia to the beaches of Bermuda and the geysers of Iceland. "Hello world".

????2008????

August 8, 2008

??????????????????????????Zendesk – ??????? (chinese.zendesk.com)??????????????????????????????????????????????????????????????????????????????? ??????RORCraft???????????????????????????????????????????apac@zendesk.com??????????????????????rex@rorcraft.com?RORCraft??? ????????? ????2008???? ??????????????????????????Zendesk – ??????? (chinese.zendesk.com)?????????????????????????????????????????????????????????????????????????????? ??????RORCraft??????????????????????????????????????????apac@zendesk.com??????????????????????rex@rorcraft.com?RORCraft??? ????????? Celebrating Beijing 2008 To celebrate the Olympic Games Opening Ceremony today, we’re launching a Chinese version of Zendesk at chinese.zendesk.com. The application has been localized using today’s tools for customizing web site text, email notifications and look and feel. Later this year […]

Blogosphere Buzz

August 5, 2008

We are overwhelmed by the compliments and praises we receive from our customers. And as the number of Zendesk customer accounts continues it steep growth, passing 3,000 last month, we also seem to get more and more attention in the blogosphere. In all modesty we would like to share with you some of the most […]

Integrating with Highrise CRM

August 1, 2008

If you haven’t noticed already, you can now lookup customer information in your Highrise CRM application directly from a Zendesk support ticket. Say you receive a support ticket from a Michael Johnson. This may be the first time Michael has contacted your help desk, but if he is a customer of yours you probably have […]

We know. It's a lot to take in.

Sign up for our newsletter and read at your own pace