A Common Scenario for Growing Businesses

May 10, 2010

Handset Detection is a new service which helps developers deliver content and applications to all the various mobile platforms available by offering those developers mobile website redirection or mobile device detection, and in more advance cases mobile content adaption.

After using email for many moons, they chose Zendesk recently to help them manage their support. We asked director Richard Uren what it was that led him to look for a better solution for managing his support. He described very well a scenario we hear all the time:

What ended up happening over time was that we would use the support alias a few times, then forget and reply a few times by direct email, then people start replying to the real email (not the alias), someone takes a few days off, email gets missed and customers get unhappy – which is fair enough. Plus nobody was ever sure if support requests had been answered or not.

Does that sound familiar? If you’re doing support this way, tell your team (or hey, tell yourself): it doesn’t have to be this way. Take Zendesk for a spin already today, and learn how Zendesk can become your support inbox on steroids by providing full transparency, full workflow automation, full email integration and full customer empowerment.