We are in the midst of a “consumer awakening”; a radical shift in the way consumers expect to interact with brands. Mobile technology has transformed the way consumers live their lives. We now live in a constantly connected culture, where easy and immediate access to information has become the norm. Providing end-to-end customer satisfaction has never been more important for brands.
Businesses now inhabit a world in which customers have the power to bring you more business, or drive it away, through online channels like Twitter, Facebook, and TripAdvisor. Consumers are now in the driving seat, so building strong and satisfying relationships with them matters more than ever.
That’s why Zendesk is hosting retail, digital, and B2B brands in London on May 28th to explore the fundamental steps to building true relationships with customers, face up to the new realities of the customer economy, and learn The Art of Customer Satisfaction.
Some of the world’s most visionary customer service professionals from brands including La Moda, FarFetch, Fruugo, Home Retail Group, Expedia, Sure Telecom, and GlossyBox will be sharing how they transformed the perception of established brands or built hyper growth businesses on the back of providing exceptional customer service. Through a series of panel discussions and workshops, speakers will explore topics such as omnichannel customer service, optimizing customer self-service, the use of social media, business intelligence, measurement and metrics, and getting the most out of your support team.
We’re looking forward to an exciting day with amazing speakers, where everyone involved can learn, share and engage with fellow customer service professionals to build a powerful community of businesses that are truly customer centric.
The Art of Customer Satisfaction conference is being held from 9am to 5pm, followed by a networking reception on Wednesday 28th May 2014 at RIBA, 66 Portland Place, City of Westminster, and London, W1B 1AD. Tickets are £199 . Buy tickets for The Art of Customer Satisfaction