There’s a chat for that [infographic]

November 13, 2014

Live chat is becoming increasingly important and profitable as a customer engagement platform. In fact, many customers report that having a live person answer their questions while they’re in the middle of an online purchase is one of the most important features a website could offer. And even more say that a lack of interaction has kept them from making or completing an online purchase. Our latest infographic explores why customers want to chat, and why it’s time for businesses to listen.

There's a Chat for That

Use the code below to re-use this graphic


<img title=”There’s a Chat for Thatsrc=””There’s a Chat for Thatwidth=”615“/>


Image originally posted on <a href=”> Zengage, the Zendesk blog</a>


This post was originally published by Zopim. Since joining Zendesk, Zopim has been welcomed into our product family as Zendesk Chat, along with a number of treasured belongings.