Live chat is becoming increasingly important and profitable as a customer engagement platform. In fact, many customers report that having a live person answer their questions while they’re in the middle of an online purchase is one of the most important features a website could offer. And even more say that a lack of interaction has kept them from making or completing an online purchase. Our latest infographic explores why customers want to chat, and why it’s time for businesses to listen.
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This post was originally published by Zopim. Since joining Zendesk, Zopim has been welcomed into our product family as Zendesk Chat, along with a number of treasured belongings.