Community tip: using invisible ink in support emails

Community tip: using invisible ink in support emails

October 13, 2014
Community tip: using invisible ink in support emails

OK, not literally “invisible ink.”

I was looking for a way to set up a macro that would have both user visible and non-user visible content in a single message for information that customers may not need to see but support reps should. The latest community tip shows you how to create hidden text using a mix of custom delimiters and some liquid markup.

This community tip was written by Kevin Christensen, an Internal Support Tools Manager

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