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Top 6 reasons to attend Zendesk Relate 2024

The future of CX is here, and this is your invitation to think bigger. Here are the top six reasons why Zendesk Relate—coming to Las Vegas April 16 through 18—is the must-attend CX event of the year.

Editor’s picks

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Best practices

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AI in customer service quality assurance: A complete guide

AI in quality assurance can evaluate 100 percent of customer interactions, identify problematic cases, and uncover training opportunities to elevate your CX.

Article
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AI-powered ticketing automation: A complete guide for 2024

Read our guide to learn how AI-powered ticketing automation can save agents time and reduce costs by helping your business do more with less.

Article
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Workforce forecasting: The smart staffing strategy

Workforce forecasting is a strategic practice that anticipates a business’s staffing needs. Learn how to implement this practice in our guide.

Article
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Spotlight on success: Celebrating our 2023 Zendesk Partner Award recipients

Discover the stories behind success as we showcase the voices and victories of our diverse 2023 Zendesk Partner Award champions.

Industries

Podcast
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Humanizing support at scale—with Talkspace’s Donna Haddigan

For Talkspace’s support team, empathy isn’t a nice to have, it’s a must for each and every customer interaction.

Podcast
1 min read

Translating iconic experiences to a digital space—with Aesop’s Carine McGinnity

Luxury skincare retailer, Aesop, gained a cult following for offering deeply personal experiences—and yes, those amazing free samples—in its physical stores. Carine McGinnity explains how it’s working to rebuild those experiences online.

Article
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How healthcare organizations can embrace conversational CX while maintaining HIPAA compliance

See how healthcare organizations can embrace the trend of conversational service while maintaining their HIPAA compliance requirements.

Tools and media

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Top customer experience podcasts

Check out the top 35 customer experience podcasts for the latest trends, tips, and strategies in customer experience.

Article
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Unlocking Sentry's success: Insights from David Cramer's unconventional journey to successfully raising $217 million

The founder shares why it pays to stop convincing prospects and instead focus on finding the ones who inherently understand and appreciate your vision.

Podcast
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Building the experiences your customers actually want—with Bitly’s Brad Harris

Bitly's Brad Harris explains how 2024 became his “year of testing” and why there are no stupid questions in CX.

Article
4 min read

Navigating turbulent waters: The rise of Arc in the aftermath of Silicon Valley Bank's collapse

Founder Donald Muir dives into the power of unity and cross-collaboration, especially during times of rapid, exponential growth.

Executive insights

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5 min read

Zendesk Agents of Change program: Empowering communities with CX agent training

Zendesk Agents of Change program celebrates nearly 200 agents trained and five new partners at the start of 2024. Learn more about the unique program, the success stories, and what the future holds.

Article
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CX Trends 2024: Unlock the power of intelligent CX

Ten trends every CX leader needs to know in the era of intelligent CX, a seismic shift that will be powered by AI, automation, and data analytics.

Article
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4 key lessons from the frontlines of critical customer service

Critical customer service teams must be agile, responsive, and easily scalable—something that all CX leaders, no matter what issues they’re tackling, should strive for.

White Paper
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Transforming customer service: The impact of AI

Check out the highlights from an Economist Impact event featuring leaders from Zendesk, Mastercard, Forrester Research, and McKinsey discussing how AI is evolving customer service.

Guides, research, and more

White Paper
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Optimizing service efficiency: A guide to Zendesk workforce engagement solutions

Learn about Zendesk's Workforce Management (WFM) and Quality Assurance (QA) key features and how they can help improve your customer service operations.

White Paper
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Shaping the future of service operations with Zendesk’s workforce engagement management solutions

Discover how Zendesk’s workforce engagement management solutions can help organizations improve their service operations.

Infographic

The benefits of adopting an AI-powered workforce engagement management solution

Discover how investing in an AI-powered workforce engagement management (WEM) solution can boost your service operations.

Latest stories

Article
1 min read

AI in customer service quality assurance: A complete guide

AI in quality assurance can evaluate 100 percent of customer interactions, identify problematic cases, and uncover training opportunities to elevate your CX.

Article
1 min read

AI-powered ticketing automation: A complete guide for 2024

Read our guide to learn how AI-powered ticketing automation can save agents time and reduce costs by helping your business do more with less.

Article

Top 6 reasons to attend Zendesk Relate 2024

The future of CX is here, and this is your invitation to think bigger. Here are the top six reasons why Zendesk Relate—coming to Las Vegas April 16 through 18—is the must-attend CX event of the year.

Article
1 min read

Workforce forecasting: The smart staffing strategy

Workforce forecasting is a strategic practice that anticipates a business’s staffing needs. Learn how to implement this practice in our guide.

Article
2 min read

Spotlight on success: Celebrating our 2023 Zendesk Partner Award recipients

Discover the stories behind success as we showcase the voices and victories of our diverse 2023 Zendesk Partner Award champions.

Article
4 min read

Unlocking growth: How to get product-market fit validation without an MVP

Materialize founder Arjun Narayan shares how he built a database startup and secured $100M+ strategic investment.

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The best source of information for customer service, sales tips, guides, and industry best practices. Join us.