Infographic: The Cost of Bad Customer Service

January 31, 2011

There’s not a soul out there who doesn’t have at least one juicy story to tell involving some type of providing a bad customer service experience. Maybe a clerk snubbed you in a store. Maybe a phone call between you and an agent suddenly became one endless stream of profanities. Whatever your tale entails, a bad customer service experience can have significant long-term and expensive ramifications.

Customer Service Software - Bad Service

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