Create Twickets to Win iPads and More!

November 18, 2010

You work hard! But the pay off would be pretty great if you wrapped up your workday winning an iPad, Nano, or Apple TV, right?

Today, we’re excited to announce that our integration with Twitter now lets agents monitor Twitter streams from within the Zendesk interface.

We’d like for you to give Zendesk for Twitter a try, so we’re kicking off a contest.

Starting today and for the next five business days we’ll be tweeting trivia questions (tagged with #twickets) from @Zendesk and giving away a bunch of iPads, Nanos, and Apple TVs. Participants who can convert the tweet into a Zendesk ticket and write back to us with an answer are automatically entered to win!

You Have 5 Days to Win. Get Started Now!

How To Participate?

Setup the Twitter integration in your Zendesk. Admins go to Account > Twitter setup and proceed through the three setup tabs:

  • In General Settings, click “Active” for Twitter Search, and click “Append shortened ticket URL to outgoing tweets” for shortened ticket URLs. Click “Submit.”
  • In Twitter Accounts, click “Add Twitter Account” and sign in with Twitter. Click “Allow” when prompted with “Allow Zendesk access?”
  • In Manage Searches, click “Add search”
    • Name your search: “Twickets”
    • Respond to tweets as: “@username”
    • Keywords: “from:Zendesk #twickets”
    • Search available for: “All agents”
    • Click “Add search” button.

Setup your Trigger to automatically close twickets:

  • Go to Manage> Triggers & mail notifications and then click on “Add trigger”
  • Configure your new Trigger by titling it “Close contest twickets”
  • Meet all of the following conditions: select “Ticket source is Twitter” and “Comment text contains at least one of the following words #twickets”
  • Perform these actions: select “Status Closed”
  • Click on “Add trigger” button.
Twitter contest

Follow @Zendesk #twickets Daily:

  • Mouse over the Twitter icon “t” next to Views at the top. Select search called “Twickets.”
Twitter contest


  • Mouse over the tweet and click on “Convert to ticket” in the lower right hand side.
  • Reply to our question by entering your response in the ticket comment field and make sure the “Requester can see this comment (public comment)” and “Tweet to Requester” buttons are selected.  Then click on “Create Ticket” button.
Twitter contest

Voila! You will be automatically entered into the daily drawings.

How do I know my twicket went through?

You’ll have to view your closed ticket.

To create a Recently Closed ticket view: go to Manage>Views>Status is Closed.

Winners Will Be Announced Daily

We’ll select daily winners randomly to win one of 20 prizes:

  • 10 Apple TVs
  • 7 iPod Nanos
  • 3 iPads

Daily drawings will take place on November 18, 19, 22, 23, 24, 2010.

Winners will be notified by email and announced on our blog, Zengage!

The Fine Print

  • All active Zendesk customers (paid and trial plans) can participate in this contest.
  • All participants should monitor the Twicket search stream created in the setup steps.
  • You must convert #twickets tweets to Zendesk tickets to have a valid entry.
  • Multiple questions will be tweeted throughout the day on November 18, 19, 22, 23, and 24, 2010.

Read more about Twitter for business and Zendesk for Twitter.

Good luck!


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