We just released the Zendesk Benchmark report for the 1st quarter of 2014 and would like to congratulate New Zealand. With a customer satisfaction rating of 92%, they earn bragging rights for the next 3 months!
This quarter, we took a closer look at analytics. Specifically, how companies that measure their customer service performance compare to those that don’t. On average, companies that take advantage of analytics reporting not only have higher customer satisfaction, they also provide service with:
- 12% faster first reply time
- 16% lower full resolution time
- 4.4% higher one-touch resolution
Read the full Zendesk Benchmark report