Article

How Discord scaled to support 46m monthly active users

Published October 12, 2018
Last modified October 12, 2018

As its community exploded to 150M users in under three years, Discord - one of the world’s largest chat platform for gamers - turned to Zendesk Guide and Answer Bot to scale its customer service while maintaining the brand’s playful style that kept gamers returning.

Join Mike Mortimer, Director of Product, Machine Learning & AI at Zendesk and Jesse Dacumos, CX Manager at Discord, as they chat about Discord’s customer-first approach in providing support, which increased not only customer satisfaction but gamer loyalty.

In this webinar, you will:

  • Learn how Discord used Answer Bot to boost automatic ticket resolution and user self-service
  • Hear how the new Discord & Zendesk integration enhances both the agent and gamer experience

Whether you enjoy video games or not, this is not one to miss if you care about customer loyalty!

Watch now!

Thanks for registering! Check your inbox for an email with your unique link to the webinar.