Don’t Just Listen, Do Something with Customer Feedback

October 25, 2010

Bruce Temkin offers up some thoughts and resources about “customer connectedness”:

Customer Connectedness: Is customer feedback and insight integrated throughout your organization?

He includes the results of a survey that suggests that oftentimes customer feedback does not make it very far through a company’s infrastructure.

Customer Connectedness Evaluation Criteria

The post is a little jargony, but has some good ideas about how to better integrate the customer experience with the rest of your business.

We know. It's a lot to take in.

Sign up for our newsletter and read at your own pace

Please enter a valid email address
Please also send me occasional emails about Zendesk products and services. (You can unsubscribe at any time.)
Please select an option

Welcome to the club!

Oops! Sorry something went wrong, try again later?