Drowning in Help Desk Requests? Analytics and Reporting Webinar to the Rescue!

August 11, 2011

Managing your company’s customer support should never feel like you’re furiously treading to keep your head above water. Fortunately, analytics and reporting can make your support team always feel in control of your help desk, no matter how high the workload gets.

Reporting and analytics give you insight into how well your help desk is performing, where there are weak spots, and where it really shines. Crises can be deftly averted, heart attacks thwarted, and most important, your customers can bask in a permanent state of contentment. Our analytics and reporting tools, powered by GoodData, tell you what issues your customers and help desk are facing long before you hear about them from your agents or your customers. Especially for growing support organizations, many of which can be very chaotic, this kind of information is critical.

The best news is that setting up your organization’s analytics and reporting is simple. Join us on Tuesday, August 16th at 10 a.m. PDT for our webinar with special guest Sam Boonin, vice president of products and marketing at GoodData.

In less than an hour you’ll be able to:

* Use GoodData to better understand how effective and efficient your Zendesk is
* View new data, including first reply time, first resolution time and agent replies
* Customize reports about your tickets based on business hours

You’ll come out feeling like a help desk champ, ready to take your support crew to entirely new levels.