Providing support for a global product can be an exciting adventure, but if you answer your customers tickets in the wrong language, it can leave them feeling like their Babel fish is broken.
Zendesk Dynamic Content helps you to provide a seamless support experience for your customers, ensuring that you not only respond to their tickets correctly, but in their preferred language as well. For example, you can tell a customer how to reset their password in English, German, or any of the 40+ languages you support using just one predefined response.
“Our business is global and responding to customers in their preferred language is critical to our customer service strategy. Dynamic Content means all of our support agents can be sure that our customers are getting responses in their preferred language. We’ve been able to streamline our global support and greatly reduce response times,” said Ben Armstrong, User Advocate at YouVersion.
Adding new multilingual content is easy thanks to the new Dynamic Content import/export feature. Need help translating content? Cloudwords and myGengo are two Zendesk translation partners who would be happy to help you out.
And, if you’re looking for more of a full-service solution to help build international support portals, we have trusted partners for that, too—your Zendesk sales representative or the Zendesk Support team can point you in the right direction.